Tenant FAQ
Here at Ely Properties, we’re happy to answer any questions you may have about leasing or owning.
Is your question not answered here? Feel free to email us at info@elyproperties.com
We ask all tenants to submit maintenance requests through their online portal. In the case of an emergency tenants should call our office during business hours, or the emergency line listed on our front page outside of business hours
While we try our hardest to accomplish requests within 24 hours of reporting, the biggest problem we can run into is parts being on backorder. In this case we will keep you informed how long it will take before the request can be fulfilled
No. Pet agreements are the only way to keep you from facing a stiff fine should we find out an unauthorized pet is on the premises
Yes, we have a document that everyone would need to sign, and the landlord would need an application completed to approve the extra tenant.
We provide our tenants with a user friendly online portal for all rent payments, which we recommend our tenants use. While we do accept paper checks, we don't recommend sending checks as there could be mail delays, causing fees to be added to your rent.
Access your Tenant Portal Here!
We appreciate you paying early! Rent always posts on the 1st of each month, and if you add funds to your account, it will show as a credit, which will be used to pay the rent when it is posted.